FAQs

Established in 2016, Simple Life is a professional, corporate landlord with properties across the UK.

Exclusively for the Private Rental Sector (PRS), we create homes that people can call their own for the long term.

Working closely with partners at every step from acquisition of land, through build to managing tenancies, we’re an award-winning landlord you can trust.

All our properties are built with you in mind, whether they’re a stylish 2 bedroom apartment in London, or a 4 bedroom family home in Manchester.

High quality and built to last, they’re designed as a blank canvas so you can inject it with your own personality. Our property types vary to suit a range of needs and lifestyles, so you’re sure to find the perfect fit.

We pride ourselves on good quality appliances, fixtures and fittings, including fully integrated kitchens for real convenience.

Exact décor and detail may vary by development, but regardless of where you are, you’re bound to have a stunning home.

Simple Life London was established in 2021 so all our properties are new.

Across the UK, our first development launched in 2016, so even if you move into a property that’s previously been tenanted you can rest assured that it will have been thoroughly check to make sure it’s as good as new.

All available properties will come with their EPC (Energy Performance Certificate) which contains details of the property’s efficiency. 

You will also receive a copy of the EPC as part of your move-in pack.

All Simple Life London apartments comes furnished by David Phillips.

Exact furnishings vary by development, and you can find out more on the individual site pages.

We will work with you to find a solution if possible, which may include having you pay a proportion of rent up front (6 or 12 months), or providing a guarantor.

If you’re concerned about your credit history, give us a call and we’ll talk you through the options available.

Your first step is to choose your ideal location. Here you can find the right development for you, and within that your ideal property.

The next steps are to get hold of our team and discuss availability options.

You can find a breakdown of our application process here. 

Please note that we are not an Affordable Housing provider – our properties are available for private rent at attainable or market rates, so there will be certain eligibility criteria you will need to meet. Our lovely team will be glad to help answer any questions if you’re not sure.

In order to secure a property, we require a holding deposit which is deductible from your first month’s rent.

All other fees are early outlined here.

We have allocated pet-friendly apartments across our developments, and you can include your furry friend in your tenancy at no extra cost.

All pets must be applied for beforehand – you can view our pet policy here, and simply fill out a pet application form.

We work with referencing company HomeLet who will take your referencing details.

The timeframe varies as it depends on how quickly you submit your documents to us and when your referee comes back to HomeLet – on average they would normally take 3-7 days to process, but the team will keep you up to date throughout.

After you’ve applied for your property, your application will need to go through referencing, where an external party will check all your tenancy details and ensure you’re good to proceed. As always we’ll keep you updated throughout the process so you know what stage you’re at. We will also begin to liaise with you on the estimated move in date.

Properties come available at different times throughout the year, and if you’re moving into a previously occupied home then we will also be arranging with the old occupiers about when they’ll be moving out, whilst allowing enough time to get any cleaning and maintenance done so it’s in perfect condition for you.

If your property is on a brand new development that’s still being built, we will do our best to keep up to date with the build team on progress so we can give you an accurate move in date. As is often the case with construction, we sometimes face unexpected delays – but throughout the process we will keep you as informed as possible so you can start planning your move.

You will be invited to one of our branches to collect your keys – please bring valid ID with you.
When you move in, you’ll receive a welcome pack with info about your house including handy appliance manuals, as well as a box of goodies with essentials so you can make that first cup of tea!

Whilst we do notify all relevant utility companies of your move in, it is a resident’s responsibility to make sure accounts are fully setup and kept up to date with each utility provider.

Simple Life London is about more than just your four walls, and we aim to provide a platform for community to grow.

We’ve had great success with on-site events throughout our regional developments, and will be bringing these to our London sites soon.

In summer 2021, the My Simple Life mobile app will be launching too, where you will be able to keep on top of property documents, access exclusive offers, keep up to date with Simple Life news and engage with a forum dedicated to your development and the wider community.

You are welcome to make your home feel like your own by decorating, but we do ask that you get written permission from us first before making changes such as painting, wallpapering, installing shelving and TV brackets for example. Simply fill out the alternation request form, it is important that you gain written permission before carrying out any alterations; without permission you will be in breach of your tenancy agreement.

Any changes to the property need to be returned back to their original state at your own expense before you move out, unless agreed otherwise with our team. This is to make sure that whoever moves in after you gets the same blank canvas you enjoy!

There’s plenty you can do with clever decorating solutions and hacks that won’t affect the property permanently – find out more on our Home Inspiration blog.

Within your welcome pack you can find simple and easy tips to keep your home maintained and in working order. You will have a dedicated Relationship Manager throughout your tenancy who is there to take on any maintenance queries.

You can also find a range of How To videos on our YouTube video for the most common home issues you can fix yourself.

If something does go wrong that you can’t fix yourself, please report this using the FixFlo reporting tool, accessible on desktop or mobile. You will receive details of how to login when you move in with us.

As long as any problems aren’t caused by misuse or resident damage, you can rest assured that Simple Life will foot the bill to make sure you’re comfortable and happy in your home.

To make sure that your home is fit for purpose throughout your tenancy, and identify any potential issues so we can deal with them quickly, our teams conduct property health checks around every six months.

We want you to be confident that we’re looking after your home to keep it to the high standard you expect. You’ll be given plenty of notice when we’re going to be coming around, and you don’t have to be present if you don’t want to. Just let us know.

Our phone lines are open 24/7 with a dedicated out of hours service.

However should you need emergency attention please call the appropriate emergency services or emergency utility lines appropriately.

Absolutely! If you need to downsize, upsize, change location, or want something new, just let us know and we’d love to keep you in the Simple Life family.

During your tenancy, should your circumstances change or you need to alter the registered occupants, please get in touch with us as soon as possible to arrange. Any new occupiers over the age of 18 will need to be referenced and won’t be allowed to move in until they have passed.

Your rental amount is based on the property, not the number of occupiers, so you will still be liable for the full amount even if someone moves out.

Please let us know as soon as possible if you think you have lost your keys, so we can arrange for a replacement set and / or your locks to be replaced. Depending on the circumstances of the loss we may need to charge a small fee.

Please report any antisocial behaviour to us as soon as possible, and if appropriate inform the police who we always work closely with when needed.

We take disruptive behaviour very seriously and will work with residents to ensure everyone feels safe and secure in your neighbourhood.

Rent is paid by Direct Debit, and will be set up as part of your application process.

In the first instance please get in touch with us as soon as possible to discuss your situation, we can then work through the options available to you.

All our properties will undergo an annual rent review – however this will be in line with market rents at the time of review. We will always inform you of an upcoming rental increase.

Your deposit will be lodged with the external, independent Tenancy Deposit Scheme.

They’ll keep hold of it until you’re due to move out, and also adjudicate any reduction requests to make sure you get back everything that you should.

We will work with you to find a solution if possible, which may include having you pay a proportion of rent up front (6 or 12 months), or providing a guarantor.

If you’re concerned about your credit history, give us a call and we’ll talk you through the options available.

In order to secure a property, we require a holding deposit which is deductible from your first month’s rent.

All other fees are clearly outlined here.

If you’re coming up for renewal and would like to stay, just let us know! Our standard initial tenancy length is 12 months, but after your first term you can renew for as long as you choose.

We will always get in touch ahead of your tenancy end date to discuss the options with you.

Your deposit will be held by an external deposit protection company whilst we go through our end of tenancy checks. 

Before you move out, we will go through a property MOT with you, and flag in advance any areas where you may see a deposit deduction if it’s not rectified. This gives you time to get everything in order before you leave, giving you the best chance of getting your full deposit back.

Once you have moved out and we have completed a full property inventory check, we will get in touch with the deposit programme about any deductions needed. We will stay in contact with you throughout the process and will always ensure that all parties are happy with the final amounts. The deposit programme act as adjudicators with any disputes to ensure we are always acting fairly.