FAQs

Established in 2016, Simple Life is a professional, corporate landlord with properties across the UK.

Exclusively for the Private Rental Sector (PRS), we create homes that people can call their own for the long term.

Working closely with partners at every step from acquisition of land, through build to managing tenancies, we’re an award-winning landlord you can trust.

Simple Life London offers the freedom of rental living without the headaches. Making your life Simple!

We offer 24/7 emergency customer line and peace of mind that your home is built for rental purposes – avoiding any risk or worry that the property will be sold from beneath your feet. As a resident you will have access to the My Simple Life London app, annual resident events and a connected community.

All our properties are built with you in mind, whether they’re a stylish 2 bedroom apartment in London, or a 4 bedroom family home in Manchester.

High quality and built to last, they’re designed as a blank canvas so you can inject it with your own personality. Our property types vary to suit a range of needs and lifestyles, so you’re sure to find the perfect fit.

We pride ourselves on good quality appliances, fixtures and fittings, including fully integrated kitchens for real convenience.

Exact décor and detail may vary by development, but regardless of where you are, you’re bound to have a stunning home.

Simple Life London was established in 2021 so all our properties are new.

Across the UK, our first development launched in 2016, so even if you move into a property that’s previously been tenanted you can rest assured that it will have been thoroughly check to make sure it’s as good as new.

All available properties will come with their EPC (Energy Performance Certificate) which contains details of the property’s efficiency. 

You will also receive a copy of the EPC as part of your move-in pack.

All Simple Life London apartments comes furnished.

Exact furnishings vary by development, and you can find out more on the individual site pages.

We will work with you to find a solution if possible, this may be providing a guarantor.

If you’re concerned about your credit history, give us a call and we’ll talk you through the options available.

Your first step is to choose your ideal location. Here you can find the right development for you, and within that your ideal property.

The next steps are to get hold of our team and discuss availability options.

You can find a breakdown of our application process here. 

Please note that we are not an Affordable Housing provider – our properties are available for private rent at attainable or market rates. Applications are assessed based on affordability, references and, where required, a guarantor. Our lovely team will be happy to answer any questions if you’re unsure.

In order to secure a property, we require a holding deposit which is deductible from your first month’s rent.

All other fees are early outlined here.

We welcome pet requests across our developments, and you may apply to keep a pet as part of your tenancy at no extra cost.

All pets must be requested in advance – you can view our pet policy here, and simply fill out a pet application form. Each pet request will be considered in line with current legislation.

We work with referencing provider HomeLet who will take your referencing details and carry out checks on affordability.

The timeframe varies depending on how quickly you submit your documents to us and when referees respond to HomeLet – on average they take 3-7 days to process, but the team will keep you updated throughout the process.

After you’ve applied for a property, your application will go through referencing, where an external provider will carry out checks such as affordability, employment, and previous rental history as part of the assessment process.

We’ll keep you updated throughout so you always know what stage your application is at, and we’ll also begin discussing an estimated move-in date with you.

Properties become available at different times throughout the year. If you’re moving into a previously occupied home, we’ll coordinate with the current residents on their move-out date, while allowing time for cleaning and any necessary maintenance to ensure the property is ready for you.

For homes on brand new developments, we’ll stay in close contact with the build team to keep you informed on progress and provide an estimated move-in date. As with most construction projects, there can occasionally be unexpected delays, but we’ll keep you updated throughout so you can plan your move with as much certainty as possible.

You will be invited to one of our branches to collect your keys – please bring valid ID with you.
When you move in, you’ll receive a welcome pack with info about your house including handy appliance manuals, as well as a box of goodies with essentials so you can make that first cup of tea!

Whilst we do notify all relevant utility companies of your move in, it is a resident’s responsibility to make sure accounts are fully setup and kept up to date with each utility provider.

Simple Life London is about more than just your four walls, and we aim to provide a platform for community to grow.

We have had great success with on-site events across our London sites and plan to bring more to the table.

The My Simple Life London mobile app is the resident hub for property documents, exclusive offers, keeping up to date with Simple Life news and engaging with residents on your development forums.

You’re welcome to make your home feel like your own, including decorating to suit your style.

For any more significant changes—such as painting, wallpapering, installing shelving or TV brackets—we ask that you request written permission from us in advance by filling out the alternation request form, all requests will be considered reasonably and in line with current legislation.

Any changes to the property need to be returned back to their original state at your own expense before you move out, unless agreed otherwise with our team. This is to make sure that whoever moves in after you gets the same blank canvas you enjoy!

There are also lots of creative ways to personalise your space without making permanent changes—take a look at our Home Inspiration blog for ideas.

Within your welcome pack you can find simple and easy tips to keep your home maintained and in working order.

You can find a range of How To videos on our YouTube for the most common home issues you can fix yourself.

If something does go wrong that you can’t fix yourself, please report this using the FixFlo reporting tool, accessible on desktop or mobile. You will receive details of how to login when you move in with us.

As long as any problems aren’t caused by misuse or resident damage, you can rest assured that Simple Life will foot the bill to make sure you’re comfortable and happy in your home.

To make sure that your home is fit for purpose throughout your tenancy, and identify any potential issues so we can deal with them quickly, our teams conduct property health checks around every six months.

We want you to be confident that we’re looking after your home to keep it to the high standard you expect. You’ll be given plenty of notice when we’re going to be coming around, and you don’t have to be present if you don’t want to. Just let us know.

Our phone lines are open 24/7 with a dedicated out of hours service.

However should you need emergency attention please call the appropriate emergency services or emergency utility lines appropriately.

Absolutely! If you need to downsize, upsize, change location, or want something new, just let us know and we’d love to keep you in the Simple Life family.

During your tenancy, if your circumstances change or you need to update the occupants living in your home, please get in touch with us as soon as possible so we can assist.

Any new occupiers aged 18 or over will need to complete referencing as part of the process. Applications will be assessed based on factors such as affordability and references, and we’ll guide you through the next steps before any changes are agreed.

Your rent is based on the property rather than the number of occupiers, so the full rent will continue to apply if someone moves out.

Please let us know as soon as possible if you think you have lost your keys, so we can arrange for a replacement set and / or your locks to be replaced. Depending on the circumstances of the loss we may need to charge a small fee.

Please report any antisocial behaviour to us as soon as possible, and if appropriate inform the police who we always work closely with when needed.

We take disruptive behaviour very seriously and will work with residents to ensure everyone feels safe and secure in your neighbourhood.

You may be able to run a business from your Simple Life home, subject to prior approval. To request this, please complete a business details form so we can assess your proposal.

Requests will be considered on a case-by-case basis, taking into account factors such as landowner covenants, insurance requirements, and any relevant laws or regulations affecting your development.

If approved, you may be asked to sign a licence agreement and will be responsible for any additional risks or damage to the property arising from the business use.

For further information, please contact our team.

Rent is paid by Standing Order, and will be set up as part of your application process.

In the first instance please get in touch with us as soon as possible to discuss your situation, we can then work through the options available to you.

We can also look at alternatives to suit your needs, such as moving you to a smaller property, so you can stay in the Simple Life family.

All our properties will undergo an annual rent review – however this will be in line with market rents at the time of review. We will always inform you of an upcoming rental increase in line with the Guide to the Renters (Reform) Bill – GOV.UK.

We will always inform you in advance of any proposed change to your rent.

Your deposit will be lodged with the external, independent Tenancy Deposit Scheme.

They’ll keep hold of it until you’re due to move out, and also adjudicate any reduction requests to make sure you get back everything that you should.

We’ll always do our best to work with you to find a suitable solution where possible. This may include options such as providing a guarantor, depending on your circumstances.

If you have any concerns about your credit history, please get in touch and our team will be happy to talk you through the options available.

In order to secure a property, we require a holding deposit which is deductible from your first month’s rent.

All other fees are clearly outlined here.

To give our residents maximum control and choice, you are free to use the suppliers you prefer, therefore bills are not included in our rent. As a Simple Life resident you will be responsible for council tax, utility bills, TV license and contents insurance. As the landlord, we’ll take care of the building’s insurance.

If you’d like to stay in your home, you’re welcome to continue your tenancy. Under the current tenancy structure, agreements are periodic, meaning they continue on a rolling basis without a fixed end date.

If your circumstances change or you’re thinking about moving, just let us know and we’ll be happy to talk you through your options. We’ll also stay in touch throughout your tenancy to support you and answer any questions.

Your deposit will be held by an external deposit protection company whilst we go through our end of tenancy checks. 

Before you move out, we will go through a property MOT with you, and flag in advance any areas where you may see a deposit deduction if it’s not rectified. This gives you time to get everything in order before you leave, giving you the best chance of getting your full deposit back.

Once you have moved out and we have completed a full property inventory check, we will get in touch with the deposit programme about any deductions needed. We will stay in contact with you throughout the process and will always ensure that all parties are happy with the final amounts. The deposit programme act as adjudicators with any disputes to ensure we are always acting fairly.